Start here: your first week in the Portal

Start here: your first week in the Portal

By the end of the first week your IM is live at its own link and every enquiry about it lands on one screen. That takes three things from you. The build is ours.

Before you start

Steps

  1. Open the invitation and set a password, at least eight characters. Until you do, your account reads Invited. Invite your team the same way — Manage users and subscription access.
  2. Send us your material — the IM as one PDF with selectable text, brand guidelines and logos. Formats and size limits: What we need from you. Brand colours and fonts you can adjust yourself — Upload and adjust brand guidelines.
  3. Start the trial, then pick a plan. Without cover, the project sends you to the plan picker every time. The Analytics dashboard needs Pro; unit and lot engagement needs Flagship. Start a trial and manage a subscription.

Then it is yours

Your units are yours. Import the schedule into the Inventory tab yourself, then keep prices and statuses current — buyers see them live. Import an inventory schedule, Add, edit and delete units.

Enquiries arrive on the Leads tab, assigned to the agent who should answer them. View project leads.

Your own website can feed the same screen. Ask us to point its enquiry form at the Portal and those leads land beside the ones your IM produced.

What you see when it worked

The project opens on its tabs, with no plan picker and no Read-only badge. Link and Embed code sit under the project name, and the first enquiry shows up on Leads.

If it does not work

What you seeWhat to do
Your account reads InvitedOpen the invitation and set a password. Ask us to resend it.
The project jumps to a plan pickerNo live subscription. Start the trial or click a plan.
Company email is not set. An admin needs to configure billing.Add the company email, then retry checkout.
Plan pricing is not configured for this region. Please contact support.The company region is wrong. Ask us to fix it.
No Selling Points tabThe property details are not in yet. Ask us.
No Inventory tabThe project is not a Commercial Project. Inventory belongs to that type only.
No Link or Embed codeThe project URL is not set. Ask us.
Analytics shows figures you do not recogniseThe Property ID is not set, so it shows samples. Ask us.
A tab or button is missingThe step that unlocks it is not done yet. Work down this table.