Your team gets into the Portal the way you did: an invitation by email, then a password they set themselves. Sending one is an address, a role and a click.
Billing visibility is not a per-user permission and there is no toggle for it. The Billing sidebar item and the project billing tab appear only for an account whose only role is client. Give that account any staff role and billing leaves their navigation. That is the whole rule: to let a colleague pay and change the plan, invite them as a client and nothing else.
Changing someone's role afterwards, or shutting an account down, is ours. Ask Vision Pitch, with the person's address and what they need.
An invitation confirms with Invitation sent successfully to the address and role, and the person appears in the list with the badge Invited. Once they sign in the badge reads Active. An account that has been shut down reads Deactivated. A resend shows Invitation resent to the address.
| What you see | What to do |
|---|---|
Invalid email address | Correct the address. |
Company is required for client role | Pick a company. |
Manager must have Full Access or at least one project assigned | Tick Full access or tick at least one project. |
Failed to invite user | Check the email, role and company, then retry. |
Could not resend the invitation | Retry with Resend on the person's row. |
Unable to load users | Reload the page. |
| The person never got the invitation | Ask them to check spam, then use Resend. |